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Candidate experience

Designing Interviews Candidates Trust

Best practices for clear instructions, consistent questions, and feedback that helps candidates understand where they stand.

Transparency builds completion rates

Tell candidates why you use AI interviews, how data is handled, and what happens after they finish. Ambiguity drives drop-off; clarity drives completion and positive employer brand sentiment.

Instructions that work

Keep prep short: expected duration, environment tips, and sample question types. Avoid legalese in the candidate-facing flow — link to privacy details instead.

  • Estimated time and number of questions
  • Technical setup checklist (camera, mic, lighting)
  • What reviewers will and will not see

Feedback that respects candidates

Even brief, constructive feedback at screening stage improves trust. Candidates who understand their result are more likely to refer peers and re-apply to future roles.

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